Privacy Policy

GRIPPS® Privacy Policy

This Privacy Policy describes how gripps.com (the "Site" or "we") collect, use, and disclose your Personal Information when you visit or make a purchase from the Site, interact with our social media pages, or otherwise engage with our services. This policy applies to all users, regardless of location, and outlines your rights and our responsibilities regarding your data.

Collecting Personal Information

When you visit the Site, interact with our social media pages, or contact us, we collect certain information about you. This includes:

Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify, Salesforce.

Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Netsuite, Shippit, PayPal, Salesforce.

Customer Support Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose:

Social Media Interactions

• Examples of Personal Information collected: username, profile information, comments, likes, and other interactions with our social media pages.
• Purpose of collection: to engage with you, respond to inquiries, and analyze engagement trends.
• Source of collection: collected from your interactions with our LinkedIn, Facebook, and Instagram pages.
• Disclosure for a business purpose: shared with social media platforms in accordance with their privacy policies.

Sharing Personal Information

We share your Personal Information with trusted service providers and platforms to help us deliver our services, operate our business, and fulfill our contracts with you. These service providers are carefully selected to ensure they align with our privacy and security standards. For example:

• Shopify: We use Shopify to power our online store, process orders, and manage transactions. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• Netsuite: We use Netsuite to manage our business operations, including inventory, order fulfillment, and financial processes.
• HubSpot: We use HubSpot to manage customer relationships, including email communications, customer inquiries, and marketing campaigns.
• Social Media Platforms: We use platforms such as LinkedIn, Facebook, and Instagram to engage with our customers, share updates, and promote our products and services. These platforms may collect data based on your interactions with our pages, subject to their respective privacy policies.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Mobile Information and Third-Party Service Providers

We are committed to protecting your privacy and ensuring that your mobile information (such as phone numbers) is handled with the highest level of security and transparency. Below is our updated policy regarding the collection, use, and sharing of mobile information:

1.     No Sharing for Marketing or Promotional Purposes
We do not share mobile information (e.g., phone numbers) or text messaging originator opt-in data and consent with third parties, affiliates, or partners for marketing or promotional purposes.

2.     Use of Trusted Service Providers
To operate our business and provide you with the services you have opted into, we may share your mobile information with trusted third-party service providers (e.g., CRM platforms like HubSpot). These service providers act on our behalf and are contractually obligated to:

o   Use your data solely for operational purposes, such as managing customer relationships, sending SMS notifications, or providing customer support.

o   Protect your data and ensure it is not used for their own purposes or shared with other parties.

3.     Strict Exclusion of Marketing Data Sharing
Mobile information is strictly excluded from any data sharing for marketing or promotional purposes, even when shared with service providers. This ensures that your phone number and consent data are not used for any purpose beyond the services you have explicitly opted into.

4.     Purpose of Collection
Mobile information is collected and used only to provide services you have requested, such as SMS notifications, updates, or other communications you have consented to receive.

5.     Your Privacy Matters
We are committed to ensuring that your mobile information is handled with the highest level of privacy and security. If you have any questions about how your data is used, please contact us at sales.us@gripps.com

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention of Personal Information

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Order Information: Retained for 7 years to comply with tax and accounting regulations.
• Customer Support Information: Retained for 2 years after the resolution of your inquiry.
• Marketing Data: Retained until you opt out of receiving marketing communications.

You may request the deletion of your Personal Information at any time by contacting us at sales.us@gripps.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Security Measures

We take the security of your Personal Information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using SSL technology.
• Access Controls: Access to Personal Information is restricted to authorized personnel only.
• Regular Audits: We regularly review our security practices to ensure compliance with industry standards.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If we become aware that a child has provided us with Personal Information, we will delete it immediately. If you believe a child has provided us with Personal Information, please contact us at sales.us@gripps.com.

Dispute Resolution

If you have any concerns or disputes regarding this Privacy Policy or our data practices, please contact us at sales.us@gripps.com. We will work to resolve your concerns promptly. If we are unable to resolve your issue, you may have the right to lodge a complaint with your local data protection authority or pursue other legal remedies.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales.us@gripps.com or by mail using the details provided below:

Gripps North America LLC
31435 Stephenson Hwy, Madison Heights, MI 48071, USA

Last updated: 03.04.2025

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.oaic.gov.au/privacy/privacy-complaints/.